INTERNET SECURITY / OUR GUARANTEE

GENERAL INFORMATION

CUSTOMER SERVICE
Have questions or comments? Our customer service staff is ready to help Monday, Wednesday, and Friday 10am - 6pm, Tuesday and Thursday 10am - 7pm, CST, Saturday 10am to 4pm CST For immediate assistance call us at 1-800-582-8302. If your question does not require an immediate response e-mail us at CandyInBloomInc@aol.com

WHEN ORDERING
Please look at the size of your item as it is sometimes difficult to judge by a picture alone how large an arrangement will be. That is why we posted the approximate sizes of the arrangements. Though we are sure you will be please with your order, we don't want you to be expecting something bigger based on an Internet picture.

PLEASE BE SURE TO TYPE IN THE CORRECT ADDRESS OF WHERE YOU ARE SENDING YOUR BOUQUET. Returned bouquets will result in additional charges.

Most Orders usually ship within 1 to 2 business days of the day an order is placed.
Please note that all orders ship out of Bloomingdale, Illinois. So, allow time for any UPS orders to arrive at their destination.

SHIPPING
We will make every effort to have your package arrive on your specified day. However, due to circumstances beyond our control, we cannot guarantee a package will arrive on a specific date. Rural areas may require additional time.

Please use extra care in entering the "ship to" address. Incorrect addresses result in added charges by our local delivery service and UPS and these charges will be passed on to the customer.

Some items have a surcharge due to their unusually large size or weight.

We cannot be responsible for deliveries for which we are given a wrong address or zip code. You will be billed for the full amount of your order if your package is undeliverable due to address error. If your package must be redelivered you will be billed for the additional redelivery charge.

We are not able to ship to P.O. Boxes.

Other Important Delivery Information:
Deliveries can be made only within the continental United States

Why Delays May Occur
Please understand that delays may occur due to:
Weather
Availability
Holiday season rush
Rural area constraints
No response by the recipient
Wrong address or zip code
Invalid delivery date
And other conditions outside our control

DELIVERY OF CHOCOLATE
Chocolate Shipments outside the Chicagoland delivery area:
Most of our bouquets contain chocolate and during the summer months are susceptible to heat damage. We therefore cannot ship certain chocolates via UPS during the summer months. We will substitute other candies like M&M, Payday Bars, Skittles and other heat safe candies in place of our standard chocolate bar arrangements.

Chocolate Shipments within our Chicagoland delivery area:
Within our local Chicagoland delivery area we can ship chocolate via our local delivery service. (See listing of deliverable suburbs)

LOCAL ORDERS shipping to the Chicagoland and surrounding suburbs:
Orders shipping within our local delivery service areas usually ship within one day of ordering. (View listing of our deliverable Chicagoland suburbs)

If your package is not deliverable by our local service we will ship your package via UPS. (See terms and transit times of UPS shipments)

ORDERS SHIPPED VIA UPS
(Any locations not listed on our Chicagoland Delivery List will ship via UPS.)
Please note that all orders ship out of Bloomingdale, Illinois. So, allow time for any UPS orders to arrive at their destination.
View UPS transit time map http://www.ups.com/maps/results

Orders placed before 2 pm CST shipping outside our local delivery area will ship via UPS that day for in stock items only.

UPS delivery schedules
UPS Ground Residential 2-7 Business Days Not Including Weekends or Holidays
UPS Ground Commercial 2-7 Business Days Not Including Weekends or Holidays
UPS 2nd day 4:30pm delivery in 2 business days to most U.S. cities
UPS Priority Overnight - delivery to most U.S. cities / next business day

UPS will leave the package if no one is home and a signature is not required.

We also offer Overnight, 2nd day and 3rd day select deliveries.
Call for current shipping rates 1-800-582-8302.

When do we deliver?
We deliver locally (View Local Chicagoland suburbs we deliver to) Monday through Saturday. Please be aware that orders placed after 9 a.m. (CST) will not be shipped until the next business day. So place your order the day before in order to have your gift arrive on time. Our delivery service picks up all local orders at 9 a.m. that morning.

Saturday and Sunday Deliveries
Saturday deliveries are only available within our Chicagoland delivery area (see list of that area) Sunday deliveries are not available.

Specified Delivery Times
We are sorry, but we cannot guarantee a specific time a package will arrive. Delivery times are determined by our delivery service and are out of our control.

Hospital Deliveries
Hospital deliveries are only available to our local delivery area in Illinois. We cannot ship UPS to any hospitals outside of our local area. Please, before you place your order, be certain that the patient is still registered in the hospital otherwise a second delivery charge of $11.00 will be charged to your account for orders that are returned to our store. And if it must be redelivered, that will result in another additional $11.00 delivery charge from our store. If you are at all uncertain about a patients stay in the hospital, have the package delivered to their home.

PRIVACY POLICY
We will not sell your information to any other party or use your private information for any other purpose other than Candy In Bloom private mailings or e-mail updates. If you wish to unsubscribe and not receive any e-mail updates unsubscribe instructions are on each e-mail. We will not sell your phone number to any other party. We ask for your home phone, business phone or cell phone for the sole purpose of contacting you with any questions that may arise while processing your order. We ask for the phone number of the recipient only for delivery purposes.

INTERNET SECURITY
We have chosen to register with Verisign, one of the most well-known and secure payment processing companies on the Internet. To view their payment processing security policy visit their website at: www.verisign.com

OUR GUARANTEE
We are confident you will be pleased with the high quality products we use in our bouquets and professional designs of our candy bouquets. But, if for any reason you are not satisfied with your bouquet, please return your bouquet and Candy In Bloom will refund your order in full.

GENERAL INFORMATION
To avoid disappointment, order early. Each bouquet is handmade and supplies are limited. We reserve the right to make necessary substitutions of equal or greater value. Prices are subject to change. Warm weather may prohibit shipping chocolate and sugar-free candy.